Full payment is made as the order is taken place to secure your order and event date. Being a small shop, we are only able to take a very limited number of custom orders for any given week. We must often decline other orders in order to secure your place- in doing so we ensure that every order we take gets the proper amount of attention devoted to it.
Often times, hand-made decorative elements of your order will need to be made in advance to give enough time for drying. Therefore, at least 3 full days or 72 hours notice is needed in order to cancel any order. All store credits from cancellations are handled as follows:
If cancellation is requested 1 month or more prior to order date, 75% of your order payment will be returned to you as store credit only valid for one year starting from the date of cancellation. This credit can be used towards future custom orders only. (No cash refunds).
If cancellation is requested within 3 full days or 72 hours notice, 50% of your order payment will be returned to you as store credit only. This credit can be used towards future custom orders only valid for one year starting from the date of cancellation. (No cash refunds).
If cancellation is not requested within 3 full days or 72 hours notice, no partial credit will be received. Sorry, we cannot make exceptions for any reason.
If your order has already been completed you will be asked to pick up and pay the remaining balance due.
*Customers receiving store credit have their credit stored for one year on file at The Little Cake Co. After one year from the cancellation date, store credits expire.
CHANGE OF EVENT DATE- POLICY
Often times, decorative elements of your cake will need to be made in advance to give enough time for drying. Therefore, a minimum of 72 hours notice is needed in order to change the pickup or delivery date on any order. Post-ponement requests are handled on a case by case basis as availability may be limited for future requested dates.
We cannot guarantee that we will be able to move your order to the new requested date. For post-ponement requests made within 72 hours notice you may receive 75% of your payment back as a store credit for future orders if we cannot accommodate your new date. As long as 72 hours notice is given, we will always make our best effort to accommodate the request. (No cash refunds).
If change of pickup or delivery date is not requested within 72 hours notice, no partial credit will be received in the event that we cannot accommodate the date change. Sorry, no exceptions.
*Customers receiving store credit will receive it in the form of an email verification.